Tel: 01543 441 802  
Monday to Friday: 9am - 6pm 
Saturday: 9am - 2pm 
 
Email: sarah@yourlocalfamilysolicitor.co.uk 

COMPLAINTS PROCESS  

We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided then you should inform us immediately, so that we can do our best to resolve the problem. 
In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage. If you would like to make a formal complaint, then you can obtain a full copy of our complaint’s procedure from Garfield Wallett (Managing Director). Making a complaint will not affect how we handle your case. 
The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic. 
You can raise your concerns with the Solicitors Regulation Authority. 
 
 

What do to if we cannot resolve your complaint  

The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case. 
 
Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman: 
 
Within six months of receiving a final response to your complaint 
 
and 
 
No more than six years from the date of act/omission; or 
No more than three years from when you should reasonably have known there was cause for complaint. 
 
If you would like more information about the Legal Ombudsman, please contact them. 
 
 

Contact Details:  

Visit: www.legalombudsman.org.uk 
Call: 0300 555 0333 between 9am to 5pm. 
Email: enquiries@legalombudsman.org.uk 
Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ 

Arrange your confidential appointment for FREE 

Office tel: 01543 441 802 
sarah@yourlocalfamilysolicitor.co.uk 
Opening hours: 
 
Monday to Friday: 9am - 6pm 
Saturday: 9am - 2pm 
Office tel: 01543 441 802 
sarah@yourlocalfamilysolicitor.co.uk 
Mon-Fri: 9AM - 5PM 
(6PM for appointments only) 
 
Sat: 9AM - 2PM 
(For appointments only) 
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